ENTERTAINMENT
August 2003
short play "Glimpses of Choice" director
Michael Walker Juvenile Justice Center, Nashville,
TN Played main character; CHOICE
May-July 2003
Community Concerts "Pak da Park" Chomco
Entertainment with Metro Parks Nashville, TN Worked
as co-host and music assistant.
May 2000
Freeze Modeling w/John Casablanca Modeling agency,
'Everything but Water" swimwear store, Bellevue,
TN
WORK HISTORY
2002-Present, Sr. Loyalty
Representative,
VERIZON WIRELESS
Duties include handling escalated calls, analyzing
and solving problems, assist in billing inquiries
and issues, take bill payments, process credit,
entering orders and activating service. Responsibilities
also include troubleshooting customer difficulties
with equipment, service, activations, features,
network, and coverage. Work closely with marketing
team to assist in running and making campaigns successful.
Light filing and usage of office machines.
1/2002-7/2003, Customer
Care Representative,
VOICESTREAM/T-MOBILE WIRELESS
Duties include handling high call volume up to 80
incoming calls per day. Customer Care Responsibilities
also include taking credit card payments, check
payments, and setting up direct debit. Other job
responsibilities consist of assisting customers
to get a better understanding of itemized billing,
explaining coverage areas, changing rate plans,
and retention.
2000-2001 Customer
Service Representative,
JC PENNEY TELEMARKETING CO
Duties include handling inbound calls from customers
ordering from catalog. Assist with multiple decision
making tasks, taking credit card payments over the
phone, Taking care of all customers related questions
and/or concerns.
1998-2002 Data Entry
Clerk/Supervisor
J&R INVENTORY SERVICES
Duties include counting inventory and verifying
previously counted inventory using 10-key. Responsibilities
also include talking with customers and our clients
about updated inventory numbers in the system. All
while supervising a team of 10-12 with coaching
and improvement techniques, monitoring attendance,
scheduling personal and vacation time, assisting
with performance appraisals, monitor adherence and
conformance.
EDUCATION
Graduate from Nashville Academy, 2001
INTERESTS &
ACTIVITIES
Founder of It's Okay to Say No, 2001-2003
Founder of The Youth Group, 1999-2002 President
of Youth On A Mission, 1998-2002 Manager of First
Presbyterian Basketball League 1997-1999 Assistant
Coach of First Presbyterian Basketball League 1999-2001
COMPUTER SKILLS
35 wpm Internet and E-mail efficient, efficient
in Excel, WordPerfect, Microsoft applications.
